Showing posts with label Consumer Reports. Show all posts
Showing posts with label Consumer Reports. Show all posts

Friday, December 14, 2012

Yule Be Sorry Edition


Pity the poor celebrant who is allergic to Christmas. Trees, that is. That tannenbaum—a real one, not an artificial evergreen—standing majestically in the corner of the living room carries mold and other allergens into the house, making sniffling or wheezing as common a holiday sound as carolers singing before your front door (at least in my Frank Capra version of the wonderful life we all live). 

Oh, and let’s not forget allergies also can be triggered by stress. Few times of year are more stressful than the end of year holidays. Notice I didn’t single out Christmas. As if they didn’t need more tsuris in their lives, Jews get agita from picking the right Hanukkah presents for their loved ones and from having to fight crowds in stores. The Chosen People don’t all buy at wholesale. Some of those fantastic retail discounts really are worth the ride to the shopping center. 

Of course, getting to the store is among the most dreaded activities. Today, for example, is a gridlock alert day in New York City. Moreover, according to a Consumer Reports online survey of 1,100 consumers, 40% rated “aggressive, thoughtless driving in parking lots” as among their most dreaded aspects of the Yuletide season. It trailed only “crowds, long lines” at 58% and “weight gain”, 41%. (Totals exceeded 100% because multiple responses were allowed.) 

Consumer Reports also found “60% of shoppers would rather receive cash as a present than a gift card. And 8-in-10 would rather receive something practical over something ostentatious as a gift.”

By the way, as irksome as seasonal music can be to some, only 14% said it bothered them, just slightly more than the 12% who said they dreaded “seeing certain relatives.”

One aspect of the holiday the CR survey did not measure was annoying commercials. Today I heard for the umpteenth time a spot for Hoodie-Footie pajamas, “the most talked about gift” of the year. For sure it was most talked about, given all the ad time the company has bought. It’s doubtful anyone but someone paid to talk about the hoodie-footie is talking about it.

I also have problems with an ad for a not-so-typical Christmas gift, that of an electric garage door opener. LiftMaster is advertising the ability to remotely access your garage from anywhere in the world just in case you realize from afar  your need to open or close your garage door. Don’t bother wondering why you could be halfway around the world before realizing your garage door may be open. Wonder instead why you are so detached from society that you don’t have a relative or friend who lives nearby whom you would not trust with your garage door code. 



Wednesday, December 28, 2011

Is Sears Worth Holding?

It’s the post-Christmas season, that favorite time of year for stock analysts and business journalists to bang out on their keyboards early obituaries for Sears Holdings, operator of Sears and Kmart stores. The latest hospice vigil comes on the heels of the company’s announcement it would close 120 stores after disappointing holiday sales.

For more years than not over the last nearly four decades, I have been part of the annual exercise of wondering just how long these two venerable retail chains could survive. Seemingly year after year, customers have abandoned Sears and Kmart for fresher, more nimble, more price sensitive competitors, be they Wal-Mart, Target, Best Buy, Bed Bath and Beyond, Old Navy or Amazon.com.

A true test of whether a company can, or should, survive, is the answer to the following question—would you miss it if closed its doors forever? Syms and its subsidiary Filene’s Basement are in the process of shuttering. I was a frequent Syms shopper. I must have bought at least 20 suits from Syms over the years. Though I haven’t bought a suit in about five years, I still liked walking the stores, both the one across the street from my former office and the outlet in Westchester. Just last week, for old times sake, I stopped by the Syms in Westchester. It was a depressing visit. Customers were picking over the bones of the remaining merchandise and fixtures. I’ll miss it. Maybe Century 21 will take its place. That would be nice.

Would you miss Sears or Kmart? I would. More Sears than Kmart. I’ve bought many a tool from Sears. Craftsman tools. Break them and get a free replacement. I broke the shaft of an awl back in my firewood-splitting days. Brought it back to Sears for a replacement, no questions asked. I’ve bought washing machines, dryers, a freezer and a refrigerator. I’ve bought apparel there as well, nothing fancy, just some shirts, underwear, Levi’s jeans. Everything I’ve bought at Sears, it seems to me, I bought on sale, perhaps even clearance. And that’s part of the company’s problem. Almost nothing in Sears is worth buying at full price, nothing enticing to make me want to go to Sears. Even its Consumer Reports top-rated laundry machines weren’t appealing until they went on sale and the salesman had to throw in added incentives.

Still, knowing Sears was there, and possibly carried what I wanted, was a comfort, a crutch to my consumerism. I’d miss Sears if it weren’t there. There was a time, from 1980 through about 2000, when I was fortunate enough to be the first journalist to interview every new, incoming head of Sears. I also knew the chief executives of Kmart, back then an independent company not part of Sears Holdings.

I can’t say I enjoy shopping at Kmart. It just never feels right inside its stores. I never find any apparel, except Hanes or Fruit of the Loom underwear, worth buying. Except, one time I bought a silk tie in a Kmart outside Detroit. I can’t tell you how many of my friends complimented me on that tie. I resisted asking them for $3 so I could buy one for them.

Sunday, June 13, 2010

The Bosch Affair

For how many years did Helen Thomas harbor an antipathy—let’s give her the benefit of the doubt and not call it a prejudice—toward Jews? A dedicated UPI reporter for 57 years upholding the profession’s ideal of objectivity, Thomas at long last was free, more or less, to say what she really felt as a columnist for Hearst during the last 10 years. She weighed in against George Bush, Dick Cheney and Israel, among others. Controversial comments were no stranger to her dialogue.

The soon to be 90-year-old daughter of Lebanese Christian immigrants, Thomas’ anti-Israel and anti-Jewish remarks may be explained away, but not condoned, as an outgrowth of her background. She wouldn’t be the first person to expose long dormant and repressed true colors given the opportunity.

I’ve got my own narrow-minded prejudices that express themselves in unusual ways. Take, for instance, my patchwork prejudice against anything German. Like many post-World War II Jews, I avoided buying German products, especially German autos, even though Israel welcomed Mercedes Benz cars and many of my friends drive them. I opted for Japanese cars. My avoidance of anything overtly German was sketchy, at best: I wouldn’t buy a Krups coffee maker, but Braun made its way into our household. At least one of our china patterns came from Germany. Overall, my prejudice against anything German had no rational design.

My biased-based boycott extended beyond German automakers. Henry Ford’s well-known anti-semitism prompted me to studiously avoid Fords as well, that is, after two years behind the wheel of a 1965 fire-engine red Mustang during my college years.

Ten years ago when we were remodeling our kitchen, Gilda wanted Bosch dishwashers (we were getting two). They were highly rated, among the quietest units on the market because of their steel interiors. I vetoed the idea. No way was I going to put a German name so prominently in our kitchen. Gilda was caught off guard. I explained that during World War I a nickname for the German army was “the Bosch.” Of course, during WWI, Germany did not persecute Jews. Indeed, Jews fought proudly for "Der Fatherland." That didn’t matter to me—my bias was set. We “settled” on steel-lined KitchenAid dishwashers.

Time now to replace our washing machine and dryer. The salesman at the local appliance store touted Bosch as the best value. I wasn’t up for another argument. I steered Gilda toward the Bosch units. To the rescue rode that All-American company, Sears. Its Kenmore brand washer and dryer rated better than Bosch, according to Consumer Reports (let’s not dwell on the fact that LG, a Korean company, makes the Kenmore appliances. I already expressed my leanings toward Asian manufacturing).

I’ll never know if I could have gone through with it, seeing Bosch-next-to-Bosch every day in the mud room leading in from the garage. The new washer and dryer arrived Friday. Kenmore sure does make a good product. Gilda loves them. So do I, for reasons beyond their cleaning power.