Facing Up to Mistakes

Have you ever made a mistake at work? Perhaps you are an accountant and you put an extra zero at the end of a number or placed a decimal point one column to the right. Or maybe you are an attorney and failed to file a motion in a timely manner. Or you are a shipping clerk who sent a package to London, England, instead of London, Ontario (that last one is a homage to All in the Family and the reason Archie Bunker did not get a Christmas bonus one year and thus could not buy Edith the vacuum cleaner she desired). 

The point is, people make mistakes, and so do computers if they are programmed incorrectly by humans, of course. No matter how many levels of review an organization has, human error cannot be totally eliminated. 

Try talking out loud for several straight hours a day without fumbling your words. Naturally, you will mispronounce some words. But when I refer to fumbling I mean something far more sinister, far more detrimental, to your societal position and ambition. 

In the age of instant mass communication any gaffe, any untoward remark, may be blown up out of proportion to your intent. The tragedy, the threat to our civil and political comity, and potentially our democracy, is that it usually is. 

Did Hillary’s “basket of deplorables” comment cost her the election? Didn’t help. Howard Dean’s outburst of enthusiasm after the Iowa caucus in 2004 surely blew up his presidential hopes. In 2006, George Allen got caught on a cell phone camera calling one of his opponent’s campaign trackers a “macaca” (monkey). It submarined his re-election bid as a U.S. senator from Virginia. 

Which brings us to a recent brouhaha over an erroneous news report. I classify it as a “brouhaha” not to discount the culpability of the media, in this case, NPR, but rather because when journalists make mistakes they are held to a higher standard than politicians who regularly and deliberatively lie. 

NPR screwed up in a report linking Trump ex-attorney Michael Cohen’s plea deal confession to testimony Donald Trump Jr. provided to the Senate in 2017. NPR alleged Trump lied to the Senate about the family’s business plans in Russia. NPR issued a correction shortly thereafter. https://www.foxnews.com/politics/npr-issues-correction-after-falsely-accusing-trump-jr-of-being-in-legal-jeopardy-for-lying-to-senate.amp

But admitting its mistake did not stop right wing journalists and Web sites from excoriating NPR. Indeed, a Google check of “NPR Donald Trump Jr.” finds that the top sites covering this faux pas were Sputnik News, The Daily Wire, The Daily Caller, Breitbart, RT.com, National Review and The Federalist. It is a conservative onslaught when the most objective site I could cite was Fox News.

Only Trump Sr. seems immune from fallout from vocal flatulence. Indeed, his base laps up his lies and libertine lewdness. Of course, foreign governments and independent entities such as the stock market are not necessarily impassive to Trump’s discordant trumpet. Here’s an article from The Washington Post highlighting the chaos from Trump’s erraticism: https://www.washingtonpost.com/politics/chaos-breeds-chaos-trumps-erratic-and-false-claims-roil-markets-again/2018/12/04/824506fa-f7ff-11e8-863c-9e2f864d47e7_story.html?utm_term=.0681c19ad319.

The PC police long ago lost the war with Trump. But the PC police remain vigilantly active when it comes to Trump’s detractors. Eric Holder and Hillary Clinton are held to a higher standard. As is The New York Times. 

Back in September The Times published an erroneous report that U.N. ambassador Nikki Haley had spent lavishly on draperies for her official residence in a high rise building near the U.N. The Times apologized for the error and issued a correction stating it was the Obama administration that authorized the purchase. 

In no other profession are mistakes as publicly acknowledged as they are in legitimate journalism. 

I made my fair share of mistakes as a reporter and editor. My most egregious mistake was not one of fact but of judgment. After a particularly negative experience trying to buy an electric snow shovel at a now defunct local home center chain, I avenged my treatment by recounting the details in the editor’s column of the next issue of Chain Store Age. I not only named the chain but also the store manager. I overstepped the bounds of civil criticism. In the next issue I apologized.

My most amusing mistake was printed on the cover of a December 1992 issue profiling retail industry entrepreneurs of the year. Chain Store Age partnered with Ernst & Young as part of the latter’s national all-industry program to recognize corporate leaders.

From the 29 retailers selected as winners that year, we chose to put Randy Acton, president of U.S. Cavalry, on the cover. U.S. Cavalry, now part of Galls LLC, sold military and law enforcement apparel and accessories. 

For the cover shoot Acton dressed in a military camouflage outfit, helmet and all. The headline read, “Soldier of Fortune,” under which we printed, “Randy Acton, president U.S. Calvary.”

Did you catch the mistake? I didn’t, until I received a thank you note from Randy. He gently pointed out his company was U.S. Cavalry, not U.S. Calvary.

Jesus, what a mistake that was!

American Values Are Worth Saving

Misspeaks by politicians are nothing new. From Bill Clinton's finger-pointing avowal, “I did not have sexual relations with that woman,” to Richard Nixon's jowel-shaking, “I am not a crook,” Americans have been treated to one doozy after another as our ruling class and would-be members try to balance the need to talk a lot with the difficulty of not saying or doing anything controversial.

Does Hillary's “a basket of deplorables” spring to mind? Or do you remember “mucaca” (monkey) from George Allen's run for a U.S. Senate seat from Virginia? How about Howard Dean's exhilarated scream to rally downcast supporters after he lost the Iowa presidential nominating caucus many expected him to win. He never recovered from the over-exuberance. 

To this short, incomplete record of history add Andrew Cuomo's foot-in-the-mouth comment that America has never been great. Never mind if he is right. All that matters in political misspeak is, does it provide an opponent endless opportunity to exploit the comment to stir up his or her base while sowing doubt among the speaker's cohort and potential followers.

The "Make America Great Again" candidate and now president pounced. Rightly so, for in politics nuance does not secure votes. Cuomo stumbled and no amount of backtracking will erase a videotape that will launch a thousand shiploads of negative ads.

There's another reality in current political conversation. No matter what Donald Trump says or does, his base will not falter. Elected Republicans and those wanting such status will not abandon him. Only those retiring or already out to pasture speak out. The former, however, still vote the party line, the party these days being the Party of Trump.

To unseat Trump independents and brainwash-free Republicans will have to put greed aside to save the republic (ignore the economy, patriots). It won’t be easy.

We hear a lot about American values. How Trump and his disciples push ideas and actions—on immigration, bashing dissenters, tax relief, support of autocrats, to name several—that are not reflective of those values, at least the values most often identified with America since the end of the second world war.

But just how complementary or contradictory is Trump to our historic values? Perhaps, our history is different than our values of the last seven decades. Perhaps, Trump is the mirror we cringe at looking into because we would see a long history of slavery, worker exploitation, racism, xenophobia, restrictive immigration, eugenics, repression of dissent during times of war, boundless executive authority, discrimination of the latest wave of immigrants.

Cuomo might well have been thinking of these stains on our heritage when he spoke. But telling the American people the truth is not always the wisest or safest road to the White House.

A year ago, former vice president Joseph Biden talked about American values in an Op-Ed printed in The New York Times.

Under the headline "Reclaiming American Values," Biden phrased them thusly: inclusivity, tolerance, diversity, respect for the rule of law, freedom of speech, freedom of the press. If these are the democratic principles we wish to see around the world, America must be the first to model them." https://nyti.ms/2y0xPq9

Let's be honest. America did not always embrace them. Sadly, Trump gets a failing grade for all of them. Even more sad, the Republican Party has abandoned its principles to blindly follow him down the rabbit hole. Saddest of all, nearly half the American public has turned its back on what it should have learned in any basic civics class.